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INFORMATION: For information commercial or administrative action, you can contact the customer service.
DATA SHEETS: A constant help to choose the better your purchases.
SECURITY: You we explain the care that we have with your personal data.
GUARANTEES: all our products are guaranteed.
ORDER: If you mean change something on one of the order that you still be.
WITHDRAWAL: If you decide to return a product that does not correspond to what you thought to have purchased.
INFORMATION
To receive any type of information we invite you to call us to the number of Tel. +39 0516516591, or you can send us an e-mail to the following address: info@patchsail.com.
DATA SHEETS
Data sheets are the instrument that allows you to verify the details of the characteristics of the product, which colors, sizes, price, etc.... Our desire is to provide you this instrument on all products from the catalogue, to help you to choose the best, without any unpleasant surprises.
SECURITY
Privacy - The confidentiality of Your Data
All transmitted data will be treated in the form protected and the utmost respect for italian law 675/96 on the protection of privacy. The data will be used solely for the purpose of contract, to complete your orders or to communicate to you our promotions. Grandi Stefano & C. s.n.c. guarantees that the information treated will never transferred to third companies that could use them for promotional information not appreciated.
The only external companies that it could come to their knowledge are only those related to the normal management and conclusion of commercial transactions. Our customer service will always be at your complete disposal to allow you to verify your data, to modify them, update or delete them, in a simple and clear, with an e-mail to info@patchsail.com.
The security of the credit card
To guarantee maximum security for payments, the on-line transactions of your purchases on Patchsail.com, paid by credit card, are made through PayPal, adopting a system of protection which is engaged to encrypt the information type, so that it is impossible their interception by external user.
In contrast to the practice in a trading traditional where the data on your Credit pass under the eyes of the holder, the committed, the waiter, the transaction on-line becomes absolutely safe because no one, even Grandi Stefano & C. s.n.c., can come to knowledge of codes of the credit card used by its customers. The code is only used for the operation of payment; if the payment is good end, the confirmation is immediate and Grandi Stefano & C. s.n.c. receives from PayPal ONLY A NOTICE. Of the code of the credit card not track remains on our server. Our customer service is at complete disposal for any explanations and information. You can e-mail to info@patchsail.com or call: +39 0516516591.
In contrast to the practice in a trading traditional where the data on your Credit pass under the eyes of the holder, the committed, the waiter, the transaction on-line becomes absolutely safe because no one, even Grandi Stefano & C. s.n.c., can come to knowledge of codes of the credit card used by its customers. The code is only used for the operation of payment; if the payment is good end, the confirmation is immediate and Grandi Stefano & C. s.n.c. receives from PayPal ONLY A NOTICE. Of the code of the credit card not track remains on our server. Our customer service is at complete disposal for any explanations and information. You can e-mail to info@patchsail.com or call: +39 0516516591.
GUARANTEES
All the products in the site Patchsail.com are guaranteed by the company Grandi Stefano & C. s.n.c. For any explanations and information you can send an e-mail to info@patchsail.com or call: +39 0516516591.
MODIFICATION ORDER
If you change your mind, you have 24 hours of time to the acceptance of the order to communicate to Grandi Stefano & C. s.n.c. the possible cancellation or changes of the order, by calling the number +39 0516516591 or by sending a message of e-mail to address info@patchsail.com.
In case of cancellation of the order, will be required immediately the annulment of the payment.
WITHDRAWAL
If you are a private person, you can exercise the right of withdrawal if you don't find the product to your liking. In application of the italian D. L. 185/99, you can use the right of withdrawal of the purchase contract by sending, within the period of 10 days, a written communication by registered letter with acknowledgement of receipt that explicit the desire to terminate its contract. The communication should be addressed to:
Grandi Stefano & C. s.n.c.
via Garganelli, 13/2
40065 Pianoro (BO)
for the attention of Customer Service Patch Sail
via Garganelli, 13/2
40065 Pianoro (BO)
for the attention of Customer Service Patch Sail
The communication can be anticipated within the same period also by fax to +39 0516517190, on condition that is confirmed by registered letter with acknowledgement of receipt within 48 hours. If you exercise the right to withdrawal, you will have to supply to your expenses to the restitution of the goods that will have to reach integral, not used, and in its original pack; it is not permitted the restitution of the goods with other modality.
Within 30 days of the arrival of the goods to our stock, you will either refund you the total amount that you paid to the purchase with the exception of costs incurred, provided the product there reaches intact and in its original pack. To this end you are invited to provide the bank coordinates at which you want the refund of the price paid.
Within 30 days of the arrival of the goods to our stock, you will either refund you the total amount that you paid to the purchase with the exception of costs incurred, provided the product there reaches intact and in its original pack. To this end you are invited to provide the bank coordinates at which you want the refund of the price paid.
Returned of the goods
Grandi Stefano & C. s.n.c. reserves the right to terminate the contract concluded by giving simple communication to the purchaser that in this case will be entitled only to the refund of any sum already paid. First to send us the goods delivered by exercising the right of withdrawal, we will ask the courtesy to inform to us to avoid that the goods does not come withdrawn. Will not be withdrawn, in no case, cash on delivery or in carriage forward.
The address of re-dispatch is:
Grandi Stefano & C. s.n.c.
via Garganelli, 13/2
40065 Pianoro (BO)
for the attention of Customer Service Patch Sail
Grandi Stefano & C. s.n.c. reserves the right to terminate the contract concluded by giving simple communication to the purchaser that in this case will be entitled only to the refund of any sum already paid. First to send us the goods delivered by exercising the right of withdrawal, we will ask the courtesy to inform to us to avoid that the goods does not come withdrawn. Will not be withdrawn, in no case, cash on delivery or in carriage forward.
The address of re-dispatch is:
Grandi Stefano & C. s.n.c.
via Garganelli, 13/2
40065 Pianoro (BO)
for the attention of Customer Service Patch Sail
The goods in question must be accompanied by proof of the Order with wich it was delivered the goods.
